Contact & assessment

If a treatment has just gone wrong

Do not wait for a routine appointment. Severe pain that began during or shortly after an injection, blanching or a mottled colour change in the skin, a cold or dusky patch, any change in vision, or new facial weakness needs assessment the same day and in some cases emergency care. Say what was injected, when, and by whom, so that the right team sees you.

Arranging an ordinary assessment

Where the complaint has been present and stable, appointments are made through the hospital outpatient line or through the appointment service described on the appointments page. Say when booking that the question is about the cheek or midface, and if you are travelling from outside Chongqing, say so, because the assessment and any imaging can sometimes be arranged across fewer visits.

What to bring

Bring a photograph of yourself from several years ago if you have one, because it shows what your own face was like before the change and is a more useful reference than a photograph of somebody else. Bring the dates and names of any previous facial treatment, a list of your current medicines and allergies, and any condition you are being treated for, since some medicines change what can be done safely.

What happens at the consultation

Expect an examination rather than a presentation. The face is compared side to side at rest and while smiling, the cheekbone is felt and its projection assessed, the soft tissue is examined for where it sits rather than how much there is, and the skin surface is assessed separately for texture, scarring and pigment. You should leave knowing which layer is responsible, what each option would change, what each would leave alone, and which guide answers your particular version of the problem.

Questions without booking

Questions about the content of this site, including any correction you believe should be made to it, are welcome through the hospital administration line. Clinical questions about your own face are best answered in person, and we will say so rather than guess.